Shipping policy

PROCESSING TIME

All orders are processed within 1–3 business days after payment confirmation.

Orders are not shipped on weekends or public holidays.

We will notify you if there are significant delays.

SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Switzerland: 2–5 business days

European Union: 3–7 business days

International: 5–10 business days

Delivery times are estimates and may vary depending on carrier delays or customs processing.

ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email with a tracking number.

CUSTOMS, DUTIES & TAXES (IMPORTANT FOR EU)

For orders shipped outside Switzerland, customers are responsible for any customs duties, import taxes, or fees applied by their local authorities.

SHIPPING DELAYS

We are not liable for delays caused by:

Customs processing

Carrier disruptions

Weather conditions

Events outside our control

INCORRECT ADDRESS

We are not responsible for orders shipped to incorrectly provided addresses. Please ensure all shipping details are correct before completing your purchase.

LOST OR STOLEN PACKAGES

We are not responsible for lost or stolen packages marked as delivered by the carrier. If this occurs, please contact the shipping carrier directly to file a claim.